The IMAGE Firm
Terms of Service
Welcome to The IMAGE Firm. By accessing or using our website (www.theimagefirmsa.com) or any of our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using this site or engaging with our programmes.
If you do not agree to these terms, please refrain from using our website or services.
1. Introduction
The IMAGE Firm (“we,” “our,” or “us”) is a professional development consultancy based in South Africa, providing services including personal branding, executive coaching, leadership development, corporate training, and speaking engagements.
Our mission is to empower professionals and organisations to achieve authenticity, excellence, and sustainable growth through tailored development solutions.
These Terms govern your use of our website, event registrations, online consultations, and other digital or in-person services offered by The IMAGE Firm.
2. Use of Our Website
2. Use of Our Website
By accessing this website, you confirm that you are at least 18 years old and have the legal capacity to enter into binding agreements.
You agree to use this website only for lawful purposes and in accordance with these Terms.
You must not:
- Use this website in a way that causes or may cause damage, interruption, or impairment of access.
- Attempt to gain unauthorised access to any part of the website, server, or systems connected to it.
- Copy, reproduce, or distribute website content without written consent from The IMAGE Firm.
3. Services and Bookings
3.1 Consultations and Training Services
Our services include consultations, coaching sessions, workshops, and events, all subject to availability and confirmation.
3.2 Event Registrations
By registering for an event, you agree to our Event Cancellation & Refund Policy, which outlines procedures for cancellations, ticket transfers, and refunds.
3.3 Changes to Events or Services
The IMAGE Firm reserves the right to modify, reschedule, or cancel any event or service due to unforeseen circumstances. In such cases, we will notify you promptly and offer suitable alternatives or refunds as per our policy.
4. Payments and Pricing
All payments are processed through secure third-party payment gateways (such as YOCO or PayFast).
You agree to provide accurate billing information and authorise us to charge the applicable fees for the services you select.
Prices are listed in South African Rand (ZAR) and may be updated periodically. The IMAGE Firm reserves the right to adjust pricing or special offers at any time without prior notice.
5. Intellectual Property
All website content, including text, graphics, images, logos, and materials, is the exclusive property of The IMAGE Firm or its licensors.
You may not copy, modify, reproduce, or use any of our intellectual property without prior written permission.
Any unauthorised use may result in legal action under applicable intellectual property laws.
6. Confidentiality and Privacy
We respect your privacy. Any personal information you provide is handled in accordance with our Privacy Policy.
Information shared during coaching sessions or consultations is treated as confidential and will not be disclosed to third parties, except as required by law or with your explicit consent.
7. Limitation of Liability
While we strive to provide the highest-quality professional development services, The IMAGE Firm cannot guarantee specific results from participation in our programmes.
We are not liable for:
- Any indirect, incidental, or consequential damages arising from your use of our website or services.
- Errors, omissions, or inaccuracies in website content.
- Technical issues or disruptions beyond our control.
Your use of our services is at your own discretion and risk.
8. External Links
Our website may contain links to external websites for your convenience.
The IMAGE Firm is not responsible for the content, privacy practices, or accuracy of any third-party sites linked from our platform.
9. Event Conduct and Code of Ethics
The IMAGE Firm maintains a professional, inclusive, and respectful environment at all events.
We reserve the right to remove or refuse admission to any attendee whose behaviour is disruptive, disrespectful, or inconsistent with our values of authenticity, integrity, and professionalism.
10. Cancellations and Refunds
All cancellations and refund requests are governed by our Event Cancellation & Refund Policy.
Please review it carefully before registering for any event or programme.
11. Force Majeure
The IMAGE Firm is not responsible for delays or cancellations caused by circumstances beyond our control, including but not limited to natural disasters, pandemics, strikes, or government restrictions.
In such cases, we will make reasonable efforts to reschedule or offer an equivalent online alternative.
12. Governing Law
These Terms are governed by the laws of the Republic of South Africa, and any disputes shall be subject to the jurisdiction of the South African courts.
13. Updates to These Terms
We may update these Terms periodically to reflect changes in our practices or for compliance reasons. Updated terms will be posted on this page with a new “Last Updated” date. Continued use of our website or services signifies acceptance of the updated Terms.
14. Contact Us
If you have any questions about these Terms of Service, please contact us at:
📧 Email: hello@theimagefirmsa.com
🏢 Address: PostNet Suite 53, Private Bag X16, Craighall, 2024, South Africa
